Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.

1. Eligibility for Returns

  • Timeframe: You may return most items within 30 days of receipt for a full refund. Items returned after 30 days will be eligible for store credit only.
  • Condition: Products must be in their original condition, unused, and in the original packaging. Items that have been worn, used, or altered are not eligible for return.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to [list any specific items like custom-made products, perishable goods, etc.]. Please check the product description for details.

2. How to Initiate a Return

  • Contact Us: Reach out to our customer service team at [email address] or [phone number] to request a Return Authorization (RA) number. Please provide your order number and reason for return.
  • Return Instructions: Once you receive your RA number, follow the instructions provided to return the item to us. Ensure that the RA number is included with your return package.

3. Return Shipping

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged return shipments.
  • Return Label: If your return is due to a defect or error on our part, we will provide a prepaid return label. Contact our customer service team for assistance.

4. Refunds and Exchanges

  • Processing Time: Once we receive your return, we will process it within 7-10 business days. Refunds will be issued to the original payment method.
  • Exchanges: We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order through our website.

5. Damaged or Incorrect Items

  • Report Issues: If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will ensure a replacement or refund as appropriate.

6. Contact Us

If you have any questions about our return policy or need further assistance, please contact our customer service team at:

  • Email: info@freetobreathefashion.com
  • Phone: +1 (​808) 315-5945
  • Address: Des Moines, Iowa(IA) 50321, United States

We appreciate your business and look forward to serving you again!